Servicers today are managing more volume, more compliance pressure, and more document complexity than they were five years ago. The teams doing it well are not necessarily working harder, they are automating the right things.

Three services we offer that come up consistently in conversations with servicing operations teams:

Enterprise Military Verification (EMV)

For portfolio-level SCRA compliance, manual military status checks do not scale. Enterprise Military Verification lets you run your entire servicing portfolio through a direct DOD database query and return verified military status results for every loan. No integration required, no maintenance with the DOD website/interface. You provide the data; we return results in two business days. Accuracy on complete records is 100%.

This is the right tool for routine portfolio sweeps, annual compliance reviews, pre-foreclosure screening, and any situation where you need verified SCRA status across a large number of loans quickly and accurately.

AI Redact

Any workflow in your servicing operation that involves borrower PII moving through documents is a redaction workflow. That includes collateral files, legal exhibits, payment histories, and any document that leaves your organization or gets shared with outside counsel, vendors, or regulators.

AI Redact is trained specifically on mortgage servicing document types, not general legal documents. It knows where PII lives in a title report, a HUD form, or a conveyance document, and it removes it accurately. It can go live in as little as one day, and the browser-based Redaction Workbench means no complex new software is required for your team.

AI Extract

When you need structured data pulled from unstructured servicing documents, such as legal descriptions, AI Extract does it automatically. No manual keying and reformatting.

Rosanna Henry, Director of Compliance at Mackie Wolf Zientz & Mann, described it this way: “The new AI Extract service has been incredibly valuable to us. It saves an enormous amount of time and effort far above and beyond any other current options.”

All three services are available as stand-alone products with no bundled contract required.

If any of these map to something your team is working on, let’s connect.

Managing vendor integrations can be time-consuming, complex, and costly even at their best. When things go wrong, it gets a whole lot worse.

NetDirector is here to handle all of your integrations, so that you don’t have to. When you integrate through NetDirector, you get:

• Switching is easier than ever – with over twenty years of experience, we make transitioning to NetDirector integrations efficient and frictionless
• Full set-up & testing – we configure and validate everything before go-live.
• Ongoing transaction monitoring – we watch your integrations around the clock.
• Reporting and insights – clear visibility into performance and activity.
• Version and update management – we handle changes, so you’re never caught off guard.
• Dedicated issue resolution – our expertise has allowed us to quickly identify patterns, gather proof of issues, and escalate directly to vendors on your behalf.

With an experienced team known for superior service, we’re ready to be your single point of contact for everything integration related. Interested in learning more, or moving your integrations under our umbrella? Reach out to us at the info below!

Interested in how our AI Extract tool does on legal description accuracy compared to a real person on their own?

So were We!

We recently published a short test here on our website – ten legal descriptions, with the text extractions side-by-side – all you have to do is compare them for accuracy and fix any errors in the text capture. We handed this test out internally, and to some highly-skilled members of the industry to get some insight into how teams are doing today.

The average human-only score currently? Just 30% total accuracy.

AI Extract’s Legal Compare score? 100% total accuracy.

Your team compares text with 30% accuracy, and even if they can score higher, it’s still taking nearly half an hour to do ten comparisons.

Your team with AI Extract? Gets it right, quickly, every time.

Still don’t believe us? Click below to try it yourself – let us know how you did, and when you’re ready to start your AI Extract Legal Compare trial.

Take the test for yourself, and see how you measure up against one of our most powerful tools available.

There is no shortage of smart, experienced people in default servicing and legal operations.

But even skilled teams are working against a difficult reality: legal descriptions, title reports, deeds, mortgages, and similar documents were not designed for fast, accurate manual extraction.

We recently ran a test with experienced team members to see how accurately text could be extracted by hand. The average result? About 30% accuracy.

That is not a reflection on the people doing the work, it’s a reflection of the work itself.

These documents are dense, inconsistent, often scanned, and full of information that must be captured exactly. One missed line or transposed number can be detrimental.

NetDirector’s AI Extract was built for this kind of work. It delivers consistently near-perfect results for complex mortgage and title documents, turning a process that can take hours of manual review into a workflow that takes seconds.

AI Extract supports legal descriptions, title reports, mortgages, deeds, and other document types commonly found in mortgage and default servicing workflows. Teams can use it as a stand-alone extraction workbench, or as part of a fully-integrated workflow.

The question is not whether your team is capable of doing this work by hand, it’s whether or not it’s the right use of their time, especially when accuracy is non-negotiable.

Want to see what AI Extract could look like in your workflow?

Contact your analyst today, or reach out to National Account Manager Gretchen Borer at the information below, and schedule a time to get started on implementing the newest available time-saving features from NetDirector. We’re ready to take your firm’s efficiency to the next level!