Manual Vs. Automated SCRA Workflow

Manual SCRA Process	Automated NetDirector Process
1. Employee accesses and initiates the DOD SCRA search 2. Employee enters or re-enters borrower information 3. Employee waits for and processes the result 4. Employee downloads the certificate 5. Employee saves and names the documentation 6. Employee updates the case or servicing system 7. Employee uploads the certificate to the required location 8. Additional review or rework may be needed if information is keyed or attached incorrectly	1. Initiate The search starts through the integrated workflow. 2. Process Existing case data drives the request automatically. 3. Return The response and documentation return with the transaction.

Manual SCRA Process

Automated NetDirector Process

1. Employee accesses and initiates the DOD SCRA search
2. Employee enters or re-enters borrower information
3. Employee waits for and processes the result
4. Employee downloads the certificate
5. Employee saves and names the documentation
6. Employee updates the case or servicing system
7. Employee uploads the certificate to the required location
8. Additional review or rework may be needed if information is keyed or attached incorrectly

1. Initiate
The search starts through the integrated workflow.
2. Process
Existing case data drives the request automatically.
3. Return
The response and documentation return with the transaction.

Key Features

Real-time response: Response is returned in real time.
Transaction-ready certificate: Certificate is returned as part of the transaction.
Integrated documentation: Documentation travels with the transaction.
System population: XML response can populate the system.
Automated document exchange: Document exchange can be automated.
Fewer manual touchpoints: Fewer manual touchpoints reduce opportunities for reworkv.

Contact your analyst today, or reach out to National Account Manager Gretchen Borer at the information below, and schedule a time to get started on implementing the newest available time-saving features from NetDirector. We’re ready to take your firm’s efficiency to the next level!

Contact Gretchen!